We do our best to ensure that your order reaches you in optimal condition, however, there are times when a package may be damaged in transit during the delivery process or something may have been overlooked during QC.

If you are unhappy with your order in anyway, we would love to hear why, and will be sure to check if you are eligible for an exchange or refund.

 To be eligible for a return, your planner and packaging must be in the same condition that it was sent to you. You will also need a reciept or proof of your payment.

To start your return process, please mail us at support@daddysgirl.co.za for us to asses if you are eligible for a return.

If you are unhappy with your planner or notebook and would like to request a return or refund, this should be done within 5 days of receiving your delivery. You will be liable for the cost should you desire to return a delivery.

When sending a package back to us for return, please ensure that it is in its original packaging and is unopened and undamaged and is protected well for it to make its way to us undamaged (ie has enough protection to make sure that it isnt damaged in transit). Unfortunately, we cannot refund a package that has left your hands in its original, spotless condition, and arrives damaged to us.

Once we receive the package in its original state, we will happily refund you.

Please note that we do not offer refunds or returns on sale and discounted items.